Shipping Return

Once the product is returned under our 30 Day Money Back policy the refund will be credited to your KDJ Cash account. You may choose to either make another purchase using the same or get the amount refunded to your bank account. For cash on delivery orders, the refund will be processed to your bank account.

For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking). *not applicable on Gold coins, Silver coins, Meena Art & Gift items.

WILL I HAVE TO PAY FOR SHIPPING THE PRODUCT BACK TO YOU?

We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy.

HOW DO I RETURN THE PRODUCT WITHIN 30 DAYS?

all our customer delight team and let us know the item you would like to return along with your Order No.

Secure your jewellery with the original packing materials and certificate in a tamper proof seal package, so that it cannot be opened unless destroyed.

Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.

Once your returned item is received by Kanhaiya Lal Damodar Das Jewellers, your refund or new item will be processed shortly.

100% REFUND

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a 100% full refund or exchange. The product should not be damaged or tampered.

FREE RETURNS

We offer FREE Return Shipping. You’ll receive complimentary return shipping on all exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

LIFETIME EXCHANGE & BUY-BACK POLICY

We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Kanhaiya Lal Damodar Das Jewellers, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions as below.

This means your product’s current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount and free gift value, as applicable.

*We offer a lifetime exchange & buy-back guarantee on all purchases made from Kanhaiya Lal Damodar Das Jewellers within india.

LIFETIME EXCHANGE

The value of the exchanged product after deductions will be credited to your Kanhaiya Lal Damodar Das Jewellers account. This remains valid for 12 months and can be used to purchase anything on our website. The value cannot be encashed.

LIFETIME BUY-BACK

If you choose to return the product, we will refund amount, with deductions. Refund will be made via online bank transfer within 10 days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than Kanhaiya Lal Damodar Das Jewellers shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

FREE RETURNS

Kanhaiya Lal Damodar Das Jewellers provides free delivery/shipping on all items within India. Shipping time is 2-3 weeks for “Available in Stock” items and 3-4 weeks for “Made to Order” items

TRANSIT INSURANCE

All goods will be fully insured by Kanhaiya Lal Damodar Das Jewellers until they reach you, so your purchase is 100% safe.

CUSTOMER DELIGHT

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at support@kdjjewellers.com or at 0542-2275060 or +91 7007814035 between 12:00 am-05:00 pm, Monday to Saturday.

Our registered office address is: Kanhaiya Lal Damodar Das Jewellers B 20/44,A2, Bhelupura, Varanasi, Uttar Pradesh. 221010 INDIA